Getting Support
We're here to help you get the most out of Fater! If you encounter issues, have questions not covered in this documentation, or need assistance, here are the primary ways to get support.
1. This Documentation
Before reaching out, please explore this documentation thoroughly:
Use the sidebar navigation to find topics related to your query.
Utilize the Search bar at the top of the documentation to find specific keywords or features.
Check the Troubleshooting & FAQ section for answers to common questions.
Consult the Glossary of Terms if you're unsure about specific terminology.
2. In-App Support Request
Fater provides a direct way to contact our support team from within the application:
From the Dashboard:
Locate the Left Sidebar.
Click the "Support" button (often a ❓
MessageCircleQuestionicon), usually found near the bottom.
From the Editor:
Locate the Global Sidebar on the far left edge of the Editor screen.
Click the "Support" button (❓
MessageCircleQuestionicon) at the bottom of this sidebar.
What Happens: Clicking the "Support" button will typically open a Support Request Modal. (Placeholder: Add screenshot)
This modal will likely ask you to describe your issue or question.
Please provide as much detail as possible, including:
What you were trying to do.
What happened, or what didn't happen as expected.
The specific project ID (if relevant, often auto-filled if initiated from the Editor).
Any error messages you received.
Steps to reproduce the issue, if applicable.
Submitting this form will send your request directly to the Fater support team.
3. Contacting Your Organisation Admin
For questions related to your organization's specific plan, credit allocation, billing, or user management within your team, your first point of contact should often be your designated Organisation Admin. They have access to organization-level settings and information.
Providing Effective Feedback
When reporting an issue or asking for help, providing clear and detailed information helps us assist you more quickly:
Be Specific: Clearly describe the problem and the steps leading up to it.
Screenshots/Videos: If possible and relevant, include screenshots or short screen recordings illustrating the issue.
Context: Mention which Editor Mode (Image, Asset, Video), AI model, or specific feature you were using.
Browser & OS: Sometimes, knowing your web browser (e.g., Chrome, Firefox) and operating system (Windows, macOS) can be helpful.
We are committed to providing you with a great experience using Fater. Don't hesitate to reach out if you need assistance!
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