# Getting Support

We're here to help you get the most out of Fater! If you encounter issues, have questions not covered in this documentation, or need assistance, here are the primary ways to get support.

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### 1. This Documentation

Before reaching out, please explore this documentation thoroughly:

* Use the **sidebar navigation** to find topics related to your query.
* Utilize the **Search bar** at the top of the documentation to find specific keywords or features.
* Check the **Troubleshooting & FAQ** section for answers to common questions.
* Consult the **Glossary of Terms** if you're unsure about specific terminology.

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### 2. In-App Support Request

Fater provides a direct way to contact our support team from within the application:

* **From the Dashboard:**
  1. Locate the **Left Sidebar**.
  2. Click the **"Support"** button (often a ❓ `MessageCircleQuestion` icon), usually found near the bottom.
* **From the Editor:**
  1. Locate the **Global Sidebar** on the far left edge of the Editor screen.
  2. Click the **"Support"** button (❓ `MessageCircleQuestion` icon) at the bottom of this sidebar.
* **What Happens:** Clicking the "Support" button will typically open a **Support Request Modal**. *(Placeholder: Add screenshot)*
  * This modal will likely ask you to describe your issue or question.
  * Please provide as much detail as possible, including:
    * What you were trying to do.
    * What happened, or what didn't happen as expected.
    * The specific project ID (if relevant, often auto-filled if initiated from the Editor).
    * Any error messages you received.
    * Steps to reproduce the issue, if applicable.
  * Submitting this form will send your request directly to the Fater support team.

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### 3. Contacting Your Organisation Admin

* For questions related to your organization's specific plan, credit allocation, billing, or user management within your team, your first point of contact should often be your designated **Organisation Admin**. They have access to organization-level settings and information.

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### Providing Effective Feedback

When reporting an issue or asking for help, providing clear and detailed information helps us assist you more quickly:

* **Be Specific:** Clearly describe the problem and the steps leading up to it.
* **Screenshots/Videos:** If possible and relevant, include screenshots or short screen recordings illustrating the issue.
* **Context:** Mention which Editor Mode (Image, Asset, Video), AI model, or specific feature you were using.
* **Browser & OS:** Sometimes, knowing your web browser (e.g., Chrome, Firefox) and operating system (Windows, macOS) can be helpful.

We are committed to providing you with a great experience using Fater. Don't hesitate to reach out if you need assistance!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://fater.gitbook.io/fater-ai-docs/getting-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.